Terminal D

Terms & Conditions

GENERAL CONDITIONS OF SALE ONLINE FOR CATERING SERVICES

Date of update: 08/27/2023

These General Conditions of Sale describe the online ordering service for part of the range of products available on the TerminalD site, including the catering service provider is the Seller and accessible via the “Hub Digital du TerminalD” web app. These products will be withdrawn from the place and according to the method of withdrawal indicated during the validation of the order on the site. These General Conditions of Sale (hereinafter the "GTC") apply to any order (hereinafter "Order") of one or more products (hereinafter the "Product(s)") made by the buyer (hereinafter the "Customer") on the "Digital Hub of TerminalD" web app with a withdrawal at the Food Corner. The Customer makes a reservation of his order online. He withdraws his order at the place and according to the method of withdrawal indicated on the web app. It is recalled that no delivery will be provided by the Seller. The Products will be made available at the Food Corner at the dedicated collection and/or collection point. This provision is made by hand delivery by the Seller's staff of a bag, a packed lunch, a meal tray or a meal served at the table. The Order on the Site is reserved for Customers who are at least 18 years old on the date of placing the order. These T&Cs shall prevail over any other general or specific conditions not expressly approved by the Seller. The Seller reserves the right to modify the T&Cs at any time. In all cases, the applicable T&Cs will be those appearing on the web app on the date of the Order by the Customer.

  1. ACCEPTANCE OF THE GCS The Customer declares to have read and accepted these GCS before placing his Order. To materialize the Customer's agreement, the latter must tick the box "I accept the General Conditions of Use and Sale" provided for this purpose on the Site before proceeding to the reservation. The customer declares to be of legal age and fully capable of contracting.

  2. THE PRODUCTS The products offered by the Restaurant are those listed in the catalog published on the web app on the day of the Order, within the limits of available stocks. The products must be consumed at the latest within 24 hours of their withdrawal and must be stored between 0 and 3°C and must not be frozen. The products presented for sale are subject to modification or deletion by the Seller without notice. The photographs and illustrations presented online are not contractual. The Customer having placed an order declares to have read the details, the preparation and the information on the products indicated in each product sheet on the Site. It is up to the customer to find out about his allergies or intolerances to certain products and to look for traces of these products via the allergen information indicated on the product sheet or with the Seller's services. The Seller cannot be held responsible for the consequences of the Customer's failure to take this information into account when purchasing. The information on allergens relates exclusively to the 14 major allergens voluntarily introduced into the preparations. The products sold are prepared in workshops or kitchens where all or part of these allergenic substances are present. Also, despite all the precautions taken, accidental cross-contamination between preparations cannot be excluded. In case of unavailability of one or more products after reservation of the Order, the Customer will be notified by email or telephone. Upon presentation of his order, the total amount will be revised according to the new rates. In the event of unavailability of the products before or after reservation, the Seller cannot be held responsible for any damage suffered by the customer, nor liable for any damages.

  3. CREATION OF AN ACCOUNT To reserve or order, the Customer must create an account on the “Hub Digital du TerminalD” web app. When registering, the Customer chooses an identifier which corresponds to a valid e-mail address and a password. It is the Customer's responsibility to keep his information strictly confidential and not to communicate it to third parties, in order to avoid as far as possible any risk of intrusion into his Customer account and the reservation of Orders in his name and without his knowledge by unauthorized persons. The Seller cannot be held responsible for any use of the Customer's account by a third party who has had access to his username and password in any way whatsoever. When registering, certain mandatory data will be requested from the Customer and in particular his title, surname, first name, email address and telephone number in order to ensure the smooth running of his requests made via the Site. The Customer's account will allow him in particular to access the history of his Orders and Reservations.

  4. ORDER RESERVATION PROCESS

  • go to the site, - create an account or connect to your account with your username and password, - select the order space - select the Products, - confirm your Order after have checked the summary of his Order, - accept the GCS, - make the reservation online without payment of his Order, - go to the place of collection validated when ordering with his order form sent by the Seller by sms , push and/or email or via the application depending on the available mode chosen by the Customer to retrieve his Order and proceed to payment according to the payment methods provided for this purpose. The Seller sends the Customer after payment of his Order a confirmation of the Order on the web app and/or by e-mail. The Customer must imperatively withdraw his reservation on the withdrawal day which has been indicated on the web app, from the time indicated and before the closing of the collection point. It is therefore up to the Customer to check the closing hours of the place of withdrawal where he must collect his order. For security reasons, the daily expenses and expenses per Customer's online reservation cannot exceed €200 for payment by credit card. Beyond this ceiling, the Seller reserves the right to block subsequent orders until the following day. The Customer will have to remove items from his basket in order not to exceed these spending limits, if applicable.

  1. CANCELLATION AND MODIFICATION OF A RESERVATION The right of withdrawal applicable to distance selling (article L121-21-8 of the consumer code) cannot be exercised in the case of the supply of goods which, because of their nature are likely to deteriorate or expire rapidly. In application of this text, it is expressly indicated that any reservation on the web app is firm and definitive and that the exercise of the right of withdrawal is excluded. Reservations which have therefore been definitively validated, paid for and withdrawn cannot be cancelled. No goods can be taken back or exchanged.

  2. COLLECTION OF PRODUCTS Products may only be received at the collection location on the collection day indicated on the web app, from the time indicated to the Customer on the web app and before the closing of the withdrawal window. In the absence of a withdrawal slot, the collection of the Reservation must take place after the opening of the restaurant or the place of withdrawal and from the time indicated in its order detail; the recovery of reservation must be made before the closing of the place of withdrawal. It is therefore up to the Customer to check the closing hours of the site. The Customer must collect his Products from the place of withdrawal of the reservation validated during the order by providing himself with the reservation number received via the Site. It is recalled that no delivery will be made by the Seller.

  3. COMPLAINTS Any question or complaint concerning the Products withdrawn must be made within a maximum period of forty-eight (48) hours after the withdrawal of the said Products, with the Seller, by mail, to the address appearing on the receipt when of any order. After this period, no questions or complaints can be taken into account. The customer expressly accepts that the booking summary be sent to him by email. Any question or complaint about the operation of the Site must be made by email to the following address: TerminalD@elior.fr

  4. PRICE The prices appearing on the online ordering pages of the web app are inclusive of VAT ) in euros taking into account the VAT applicable on the day of the Order. The Seller reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the Reservation will be the only one applicable.

  5. METHOD OF PAYMENT Orders made on the web app are payable at the time of collection at the collection point using the means of payment indicated by the Site. Payments are made through a reliable and secure payment system. The Seller guarantees the preservation of the confidentiality of credit card numbers by protection and cryptology procedures.

  6. RESPONSIBILITY The Seller is only bound by an obligation of means with regard to the operation and continuity of the Site. The Seller cannot under any circumstances be held responsible for: access speeds to the web app, speeds of opening and consulting the pages of the web app, external slowdowns, suspension or inaccessibility of the service, the fraudulent use by third parties of all the information made available on the Site. for facts due to a case of force majeure as defined in article 16, breakdowns and technical problems concerning the hardware, programs, Internet network software which may, where appropriate, lead to the suspension or termination of service. if the service offered by the Site proves to be incompatible or has malfunctions with certain software, configurations, operating systems or equipment of the Customer. The Seller cannot be held liable for damages of any kind, whether material or immaterial, which may result from improper use of the identifier or the procedure for placing the Reservation. The Vendor cannot be held liable for any risk inherent in the use of the Internet network such as loss of data, intrusion, virus, service interruption or any other similar risk. Once the Product has been removed, it is up to the Customer to take the necessary measures to ensure the proper preservation of the product and to take the necessary measures if the product seems not to be consumed (call the services, do not consume it, etc.) .

  7. PROTECTION OF PERSONAL DATA 11.1 CNIL Declaration In accordance with the provisions of the Data Protection Act of January 6, 1978, the Seller has declared its file including personal data to the Commission Nationale Informatique et Libertés (CNIL). Under this law, the Customer has a right of access, rectification or opposition to the personal data collected concerning him. These rights can be exercised by mail addressed to ELIOR Entreprises – Service Monétique, at the following address: Tour Egée 9-11 Allée de l'Arche 92032 Paris La Défense Cedex and by email addressed to epaiement@elior.com.

11.2 Use of personal data Personal data collected on the Site as part of registration and contact forms, personalized services or any other questionnaire are subject to automated processing by the company by Videomark, publisher of the solution which makes its data available exclusively to ELIOR ENTREPRISES in order to ensure the smooth running of requests made by Users. Personal data is collected in order to allow the Customer to create and manage an account on the web app (in particular: to be informed of menus, to make reservations, etc.), to benefit from online services (in particular: consultation of the affluence of a restaurant, etc.), provide online ordering services, respond to requests, contact the Customer and/or inform him about the performance of a service, its consumption monitoring, the balance of his guest account, on the services offered by the Seller, on personalized content and on all useful information. The Customer may decide not to communicate his personal data, however, certain information requested in the online forms is mandatory. In the event of absence of entry or incorrect entry, the information is not sent to the controller and the Customer will not be able to benefit from the services of the Site The consumption monitoring data is obtained by querying the data collected by the cash register systems of the restaurant during the checkout or the Order. The personal data collected via the Site is used exclusively for the provision of the Site's services. As such, the recipients of this data are the services of the controller and its subcontractors as well as any other service of a member company of the ELIOR Group involved in carrying out the processing. The Customer can delete his data at any time by going to the "My Account" tab. The legal basis for the processing of personal data to communicate with the Customer in general is the legitimate interest of the data controller (to keep the files up to date and to study how the Customer uses the services of his account, to manage his requests effectively, to maintain the web up-to-date and relevant app). Personal data is stored by the controller and/or its subcontractors and is kept securely for the time necessary to achieve the purposes set out above for which it is collected, in accordance with the regulations in force and until the Client's account is closed. In accordance with the regulations in force and in particular Regulation (EU) 2016/679 of April 27, 2016, the Customer has a right of access to your personal data, a right to rectify and delete this data, a right to limit the processing of this data, a right to the portability of this data and a right to oppose their processing. The Customer may exercise these rights at any time with the Data Protection Officer by sending a letter to "ELIOR Entreprises - Service Monétique – Tour Egée 9-11 Allée DE L'ARCHE 92032 Paris La Défense Cedex" or by email to gdpr -contact@eliorgroup.com The Customer has the option of checking, completing and deleting the information provided by accessing the “My Account” section. Notification by SMS/Email/Push When the Customer uses the web app, he agrees to receive SMS and/or Email and/or Push notifications concerning the account balance, online booking confirmation. If he wishes, personalized content and any useful information concerning the account and the services and offers in progress may also be communicated. Personal data will only be used for sending any messages from business partners with the prior consent of the Customer.

11.3 Cookies A cookie is a small block of data sent to your computer by a web server and stored on your computer's hard drive. In general, it allows us to record information relating to the navigation of your computer on our site (example: pages consulted, date and time of consultation, etc.). Any Internet user can oppose the registration of cookies by referring to the user manual of his browser. Any Internet user can also delete cookies at any time and individually by referring to the user manual of his computer Currently, we do not set up third-party cookies on the Site, that is to say cookies implementing advertisements or banners for third-party products or services present on the Site. To find out more about Cookies, refer to your computer's user manual.

  1. MINORS In accordance with the provisions of Article L3342-1 of the Public Health Code amended by Law No. 2009-879 of July 21, 2009, the sale of alcohol to minors under the age of eighteen (18) years is prohibited. Consequently, the purchase of any alcohol-based product during the Order is strictly prohibited for minors under the age of eighteen (18). On this occasion, an identity document may be requested from the Customer when withdrawing his Order in case of doubt.

  2. INDIVISIBILITY The nullity of one of the clauses of this contract in application in particular of a law, a regulation or following a court decision will not result in the nullity of these GCS.

  3. INTELLECTUAL PROPERTY Any deterioration, as well as, in the absence of authorization, any reproduction, downloading, copying, modification, commercial use, total or partial, of the various elements of the web app (in particular editorial content and photos) are prohibited and exposes its author(s) to prosecution. The General Conditions of Sale do not in any way authorize the reproduction, modification or commercial use of the various elements of the Site.

  4. FORCE MAJEURE Events of force majeure are deemed to be those which are unforeseeable, irresistible and external, making it absolutely impossible to execute the contract of sale under the conditions provided for. All events of force majeure, defined by regulations and case law, constitute a cause for suspension or termination of the Restaurant's obligations. The Restaurant cannot be held responsible for the non-performance of the contract concluded in the event of the occurrence of one of the aforementioned events.

  5. SETTLEMENT OF DISPUTES These T&Cs are subject to French law. In the event of a dispute, the Customer will first contact the Seller in order to find an amicable solution. Failing this, jurisdiction is attributed to the competent courts.